CUSTOMISATION POLICY:

Custom-made garments are specially designed and crafted as per the client’s individual measurements, preferences, and design ( colour, fabric, size etc) requests. Each piece is created exclusively for the customer.

• Order Confirmation: Once the order and design details are confirmed, no design or measurement changes can be made after 24 hours of order confirmation.
• Production Timeline: The estimated delivery time varies depending on design complexity and fabric availability, typically between 15–18 days. We will keep you updated on your order progress.
• Return, Exchange, and Refund: Since each piece is custom crafted, no returns, exchanges, or refunds are accepted for such orders. Alterations are provided for fitting issues or any discomforts.
• Cancellations: Orders once confirmed cannot be cancelled.
  In case of unavoidable cancellation (before production begins), a 45% deduction from the advance & all the applicable taxes will apply.
• Payment Terms: The price of the garment remains unique, depending upon the design, Fabric, Surface embellishment, trims, fasteners, lining, and interlining used in production 100% payment is required at the time of order confirmation.
• Quality Control: Every garment undergoes a strict quality and measurement check before dispatch.
  Slight variations in handwork/embroidery, colour tone, or finishing are considered part of the handmade process and not defects.

MADE-TO-TAILOR POLICY

Made-to-tailor garments are created based on predefined brand designs, adjusted to the customer’s specific measurements.
These are not new designs but tailored versions of existing styles.

• Order Confirmation: Customers provide their accurate body measurements or book an in-person fitting session.
• Production Timeline: The estimated delivery time varies depending on design complexity and fabric availability, typically between 8–10 days. We will keep you updated on your order progress.
• Alterations Policy: Free alteration is offered on or after delivery for fitting adjustments.
• Return, Refund, and Exchange Policy: As each piece is made according to customer measurements, returns, exchanges, and refunds are not applicable.
• Cancellations: Orders cannot be cancelled or altered.
• Payment Terms: The price of the garment remains the same as the original, only if the outfit/design is kept in its original form. 100% payment is required at the time of order confirmation.
• Quality Control: All garments go through a quality and finishing check before delivery.
  Minor variations in fit & colour or embellishment due to natural fabric behaviour can be there